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Question and Inquiry

Question and Inquiry
Model*
Serial No
First Name *
Last Name *
Email Address *
Telephone
Date of Purchase *
Country*
Subject *
Comments *
Word Verification *
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Remote Control Code List

* You can download the instruction to set up the universal remote control. The model name is located on the bottom of the product.

Country Product Code Version
Australia HDR-1003S MDB1.3_01
HDR-7510T
HMS-1000T MDB1.3_02
Germany CXHD-5100C MDB1.3_01
HD-FOX C
iCord Cable
HGS-1000S MDB1.3_02
iCord Pro
iCord NEO
HMS-1000S
Italy Digimax Easy MDB1.3_01
TIVUMAX HD
TIVUMAX PRO
HDR-1000T
HDR-10001S
HMS-1000S MDB1.3_02
Middle East iCord HD+ MDB1.3_01
Netherlands HD-FOX C MDB1.3_01
iHDR-5400C
IRHD-5300
IRHD-5300C
Northern Europe BXR-HD+2 MDB1.3_01
HDPVR-5000T
United Kingdom DTR-T1010 MDB1.3_01
DTR-T2000
HB-1000S
HDR-1100S
HDR-2000T
FVP-4000T MDB1.3_02


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Contact Us

Sales Contact

Tel: +971 4 883 0800

E-mail: sales_mea@humaxdigital.com

Fax: +971 4 883 0899

HUMAX Gulf FZE:

P.O. Box 17459 Dubai, U.A.E.

Product Information & Customer Technical Support

Do you have any questions or are experiencing a technical problem?

In case you need to e-mail, please provide information such as model name,

SW version, symptoms and etc.

Middle East : Middle East Support Center

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Servie Policy / Warranty

HUMAX thanks you for your recent HUMAX product purchase.
For your benefit, we recommend that you record your serial number, found on the product, and other purchase information on the card and keep it with your personal records, along with proof of purchase. This information will allow us to better serve your needs.

WARRANTY CONDITIONS

Keep the Certificate together with the original invoice or receipt in a safe place and show them to the retailer or place of purchase whenever a warranty repair is necessary.

HUMAX CONSUMER WARRANTY

HUMAX warrants this product to be free of defects in materials and workmanship, subject to the conditions set forth overleaf.

CONDITIONS
  • In the event that this product fails to function properly during the warranty period, the retailer or distributor will make this product capable of operating for the purpose of which it was designed, without charging for labour and parts.
  • This warranty will be honoured only if the Warranty Certificate has been duly completed by the purchaser and is presented to the retailer with the original invoice or receipt.
  • This warranty does not cover shipping or transportation charges from you to us.
  • The obligations of the distributor are limited to the repair of defect parts.
    Costs and risks of transport to the retailer as well as removal and installation of the product, and any other costs directly or indirectly related to its repair, are not covered by the warranty.
  • All warranty repairs performed by non-authorized repair shops will not be reimbursed and if such repairs damage this product such damage will not be covered by this warranty.
  • This warranty is not applicable in cases other than defects in materials or workmanship and, in particular, does not cover:
    a) periodic check-ups, adjustments, maintenance or conversions as well as replacement of parts due to normal wear and tear;
    b) damage caused by accidents, negligence, modifications, use of non-HUMAX parts, improper use, installation or package;
    c) damage caused by lightning, water, fire, acts of war, public disturbances, incorrect mains voltages, incorrect ventilation or any other cause beyond the control of the distributor;
    d) products where the label bearing the serial number has been removed, defaced or is illegible.
  • This warranty is offered to any person who has legally obtained possession of this product within the warranty period.
  • HUMAX's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall HUMAX be liable for special, incidental, consequential or indirect damages.
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Glossary

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Warranty Registration

You automatically have a one year warranty on your New Humax product. To upgrade to a 2 year warranty absolutely free, please register within 30 days of purchase of your new Humax product. Warranty registration is only valid for new products and the additional warranty is not included for Refurbished, Graded, or Manager's special products.

"*" Mandatory fields that must be completed to Submit your registration.

S/N (Serial Number, 14 digits) *
Product Description (Model name)
Purchase Date
Retailer Name
Title
First Name, Last Name
Email Address
Email Address(retype) *
Building number or name *
Address 1 *
Address 2
City
Postcode *
Telephone number *
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