Welcome to HUMAX [Global Website]

In this section, we list the most frequently asked questions from our customers.

Q.Dolby Digital (AC-3) bitstream Output (SPDIF)
A. Humax STB (limit to the model which has SPDIF terminal) supports the Stream Output function of Dolby Digital (Project name AC-3) which allows the customers to enjoy the 5.1 channel digital sound when the SPDIF terminal in Humax STB back panel is connected with an Amplifier embedded Dolby Digital decoder or appropriable decoder.
Humax STB supports only the Dolby Digital stream output and customers have to additionally buy the Dolby Digital decoder because that is not embedded in Humax STB. Even though customers have all equipment, it is not possible to receive the Dolby Digital in a way of 5.1 Channel when the channel (service) you watching is not providing Dolby encoding audio.

1. Connect the SPDIF cable and SPDIF output terminal in the back of the Box.
2. When the Box receives the Dolby Digital encoding broadcasting, the Dolby icon will be displayed at right upper side on the screen and gone a few seconds later but the icon will be maintained in i plate as long as you watch the channel.
3. 'Menu' in Set-top box menu asystem setting a set the switch to 'On' in 'Dolby Digital ON/OFF' menu.

When 'Dolby Digital ON/OFF' switch is 'On',
1) The Audio Output of SCART or RF RCA is disabled
2) The Volume key is not under control
3) The Soundtrack Left/Right key is not operating.

Q. There is no power when I switch on my receiver.
A. Check that the power lead is plugged in at the mains and switched on and check that it is connected to the back of the receiver. Ensure that the power switch is on at the back of the receiver. Check the fuse if applicable.

Q. I cannot get a picture on my TV from my receiver.
A. If you are using SCART, ensure it is connected to your receiver and also to your TV. Ensure that you are using the correct Audio/Video input channel on your TV. If you are using an RF lead, ensure it is connected to your receiver and your TV. Ensure that you have tuned your TV correctly.

Q. I can receive a good picture but no sound.
A. Check the audio mute controls on both receiver and TV. Check the volume controls on both receiver and TV. If your Humax is connected to your TV via RF lead then ensure that you have selected the correct PAL Setting for your region in the 'UHF Tuning' menu.

Q. The remote control unit does not function.
A. Replace the batteries. Point the remote control unit towards the receiver.

Q. Can I search Astra and Hotbird automatically?
A. Yes. You will require a DiSEqC 1.0 switch with antennas for Astra and Hotbird connected to it. Set the antenna settings to DiSEqC A and B for Astra and Hotbird and then use the 'LNB for Astra and Hotbird' option in the 'Automatic Searching' menu.

Q. Can I use Automaic Search for other satellites?
A. Yes, If you have OAK model, you can use the Automatic search for other satellites. But F1/F1-CI/F1-VA/F1-VACI can search only Astra and Hotbird.

Q. How do I search for a bouquet manually?
A. Go to the Channel Search menu and select Channel Search or Manual Search. Select the antenna setting you want to use and enter the Frequency, Polorisation, Symbol Rate and FEC of the bouquet that you require and press OK on the remote control unit. The search will now start.

Q. I keep getting the message "No Signal" when I try a manual search.
A. If the channel has a low Symbol Rate, then it will be harder to find due to the weaker signal. Try using Advance Search and entering in the Video and Audio PID values. Try changing the Frequency slightly. Also check that your dish is aligned correctly.

Q. How can I get the information about satellite worldwide including frequency?
A. You can find this information in many websites on the internet. for example, www.satcodx.com www.lyngsat.com www.sat4all.com or you can find these channel listings in various satellite publications.

Q. How many channels can be stored on my receiver?
A. Maximum 4000 channels can be store on the OAK Model receivers. and 1000 channels for Superset and Non-superset

Q. I cannot store anymore channels even though I have not reached the maximum number of channels.
A.For OAKs
It is most likely that you have reached the maximum bouquet limit of 500. Check whether you have already stored 500 bouquets, if this is the case, then you will have to delete some bouquets in order to store more channels

For F1 / F1-CI / F1-VA / F1-VACI It is most likely that you have reached the maximum bouquet limit of 200. Check whether you have already stored 200 bouquets, if this is the case, then you will have to delete some bouquets in order to store more channels.

Q. Where can I get the latest software for my receiver?
A. Please visit the "Download"section

Q. How can I upgrade my receiver with serial cable?
A. Please visit the "Download"section.

Q. There is no reaction after clicking "GO" button for upgrade.
A. check below points
- make sure that all connection is fixed.
- Please try different COM port and Baudrates (to the lower rate)
- After clicking "GO" button to start downloading, and then switch power ON.
- Please make sure that the cable is right cable for the model
- Win4oak is not compatible with WindowsXP
For more info. Please refer to the "Download Instruction for OAK" on our web site.

Q. How can I keep my receiver up to date?
A. The latest softwares can be downloaded from our website or HCSA. Software for the F1-VA and F1-VACI is only available on HCSA.

Q. What is System ID and IRD-to-IRD function?
A. Humax STB can be divided by model name and there can be several System ID in one model. System ID is the standard of dividing Hardware attribute and there isn't compatibility between two models if the system ID is different even they are same model.
It is possible to check the system ID of STB in "STB Status" Menu, There are four digits in the left side and four or five digits in the right by the dot in the middle.

ex) 0032.0400

These, therefore, all 8 digits are same means that hardware attribute and model are all same which can make the compatibility of two models. For example, there are four different System ID in the IRCI5400 model and these independent Hardware use different software to each model. IRD to IRD downloading is possible only between STB with same system ID. For the software download, use the software which has the same system ID with your STB, otherwise download error will happen. In other words, all download operation will check the System ID therefore if the system ID is different, it is impossible to be compatible regarding the download.

Q. Can I transfer information from one receiver to another?
A. Yes. Please follow these instructions step by step:

*Download Instruction for IRD to IRD. ( F1 / F1-CI / F1-VA / F1-VACI )
1.Connect the two receivers using a serial cable.
2.The two receivers must be of the same type, i.e. F1-CI to F1-CI.
3.Switch on the master receiver, leave the slave receiver switched off.
4.The master receiver is the receiver you want to transfer data from.
5.Go to the STB/IRD Status menu on the master receiver.
6.Press the TV/Audio button on the front panel of the master receiver.
7.If there is no such button, then press the up arrow button on the front panel of the master receiver.
8.Press the "i" information button on the remote control.
9.Press the soundtrack button on the remote control (speaker with a question mark).
10.Press one of the following buttons on the remote control:
- press "1" if you want to transfer data only (bouquet and channel list).
- press "2" if you want to transfer the loader.
- press "3" if you want to transfer the software.
11.You will now see a message "UP-?"on the front display of the master receiver.
12.Switch on the slave receiver and the download should begin.
13.You will see "d-00" with the numbers increasing on the front display of the slave receiver. 14.You will then see "P-00" with the numbers increasing.
15.When the transfer is complete, you will see "End" on the front display of the slave receiver. 16.It is now safe to switch off the receivers. (do not switch either receivers off while the transfer is in progress)

*Download Instruction for IRD to IRD. ( ALL OAK Models except VA series models )
Please follow these instructions step by step:
1. Connect the two receivers using a serial cable.
2. Switch on the master IRD, leave the slave IRD switched off.
3. The master IRD is the IRD you want to transfer data from.
4. Go to the STB Status menu on the master IRD.
5. Press "Red" -> "Green" -> " Yellow" -> " Blue" -> " White" key of the RCU in sequence.
6. one of the following buttons on the remote control depend on what you want to transfer
- Press "1" if you want to transfer the loader (change loader s/w)
- Press "2" if you want to transfer application software.
- Press "3" if you want to transfer the setting data (copy Main menu setting value).
- Press "4" if you want to transfer Information data only (bouquet and channel list).

Others

Q. "No(or Bad) Signal" message on TV screen.
A. There are lots of possibilities.
Check dish and LNB condition such as position.
Check connection of antenna and the STB.
If you are using DiSEqC, pls check the DiSEqC switching function works normally.
we have a request saying that the No or Bad signal problem was gone when changed the LNB.
If you are using a DiSEqC 1.0 switch, check that you have connected the LNBs to the correct connections on the switch Check the Tp information you entered is accurate.
Pls check the signal is good and covers your area.
In addition, other possible factor are temperature and tuner.
The temperature of a room or LNB can affect operation.
Check the current version and upgrade with the latest version only if the current version is out-of-date.
It is likely that the channels uploaded from PC have incorrect or slightly offset frequencies.
This can cause the receiver to take a few seconds before it locks onto the signal.

Q. What is OAK, Superset and Non-Superset ?
A.OAK, Superset and Non-Superset are our project name.
Superset and Non-superset indicate F1,F1-CI,F1-VA and F1-VACI.
OAK indicates all other models such as IRCI-5400Z,VACI-5300 etc, except Superset and Non-superset.
so you don't need to concern about the name.
Just what you need to know is the differences between Superset and Non-Superset for F1,F1-CI,F1-VA and F1-VACI.

First of all, check the current status by accessing the "IRD Status" menu.
If the software version starts with "S", your model is Superset. Otherwise, it's Non-superset.

In addition, you can check it with RS232C terminal type. Refer to below table.

F1 Series	Female terminal => Non-Superset(Old) Male terminal => Superset
The others	OAK

Q. There is only 3 dots blinking on front panel .the receiver doesn't work at all.
A. Try to download the latest software again.
You can get it at the "Support" section
If it failed, try to download a null channel data by using Formula V3

1. You will need to download the Formula V3 program
2. After downloading this program please unzip it and install on your PC.
3. Start up the program.
4. Click on the CONFIG menu and set for (your model).
5. Click on the NEW button and a blank channel list will appear.
6. Click on the DOWNLOAD DATA button.
7. Switch receiver on and download should begin.

Q. The booting time is too long?
A. Please check the "Motorised system" set to "Enabled" and the "STB Upgrade" is set to "Enabled" if yes, please set to "Disabled"

Q. How can I change the background picture?
A. We do not have any software enabling you to do this.

Q. Where can I get a service manual?
A. We are afraid that the service manual is not permitted to be distributed to a person. Please contact your local dealer for repair.

Q. Why is the time on receiver not identical with my local time?
A. The time used in the Humax clock is the time sent down in the stream of the current channel in accordance to the DVB specifications.
If the broadcasters are sending the time incorrectly by 5 minutes, then this is what will be displayed by the receiver.
If you change to a different channel then the time on the clock may change, you must take this into account when using the timers.
You can only change the time by 30 minute intervals (in Time Settings menu)

Q. Why does my receiver turn on automatically?
The problem you are having may be due to the WAKEUP timer being set or a channel is RESERVED. To resolve please try the following:
MENU--> INSTALLATION--> SYSTEM SETTINGS--> TIME SETTINGS and make sure that the TIMER is DISABLED;
Or Press the EPG button, then the YELLOW button on the RCU; you will now be in the RESERVATION channel menu, if any channels are in this menu then highlight them and then press the WHITE button to remove.

Q. My receiver is too hot
A. Our receiver operate normally at 0 - 45 degree Celsius.
so you don't need to worry about it.
Please check that there is sufficient airflow over the top of the receiver and that no other device is stacked up on top.
Of course, any ventilation device could be helpful.

Q. What is the manufacturer's code for my universal remote control?
A. Unfortunately we do not support the code at present.but we will support it for some terrestrial model like CX-1201T,F2-1001T.

Q. How can I set my receiver to factory setting or default setting? (For OAKs)
A. We are afraid that there's no specific reset function to restore the factory settings. You can do it by deleting all "Networks" or by downloading a null channel data through Formula V3.

Q. What's Arabian package?
A. The software has new OSD Language pack for Middle-East area such as Arabic, English, French, German, Italian, Persian, Russian. (This language pack is can be changed according to model's feature

HCSA

Q. What is HCSA?
A. The Humax Customer Service Area (HCSA: http://www.humaxdigital.com/hcsa/) is our extranet service designed to provide easier access and better support for Humax STB customers. Once you are registered in HCSA you can easily retrieve and get continuous service from Humax. Customers can contact HCSA through the HCSA icon on main page.

Q. How can I register on HCSA?
A. Same as free e-mail ID, You can register on HCSA for free. Just click the "Registration" icon. You can key-in any ID and Password you want.

Sale information

Q. Who is the official distributor for my area?
A. Please contact our sales division, for information about our sales division, please refer to the "Contact Us" section.