We would appreciate it if you
could let us know the 'STB Status' menu information
when you send us the technical request.
HUMAX Customer Service Area
(Software Download, Information and Technical Q&A)
Technical Q&A
Technical Support
* To receive hardware repair
service, contact your retail shop first.
For more information, contact the call center.
| UK |
| Tel. |
+0870
247 8800 (UK Customer Helpline) |
| E-mail |
uksupport@humax-digital.co.uk
|
| Opening Time |
Local Time in
UK
9 :00 - 18:00 (Monday - Friday) |
| Support Language |
English |
| Sweden (ANOVO) |
| Tel. |
+46 (0)550 85527
|
| Opening Time |
Local Time in
Sweden
8:00 - 16:30 (Monday - Friday) |
Products
Available
|
CX-1201C , VA-FOX
T , VACI-5350 , CXC-2000PVR,
VA-FOX, LB-17E |
| Support Language |
Swedish/English |
| Finland (POWERMILL) |
| Tel. |
+09-56186366
|
| Opening Time |
Local Time in
Finland
8:00 - 16:00 (Monday - Friday) |
Products
Available |
CX-1201C , CX-1201T
, CXC-2000PVR , PVR-8000T, LNR-26DTT |
| Support Language |
Finnish/English |
| Germany (Technical
hotlines) |
| Tel. |
Hotline
number
- Germany : 01805-778870 ( € 0,12/Minute)
- Other Countries : + 49 1805-778870
(
€ 0,12/Minute + International Call Charge)
|
| Opening
Time |
Local
Time in Germany (GMT+1)
8:00 - 20:00 (Monday - Friday)
/ 8:00 - 18:00 (Saturday) |
| Support
Language |
Deutsch/English
|
| Premiere Model
(Technical hotlines) |
| Tel. |
Hotline
number for Premiere Models
- Germany : 01805-778900 ( € 0,12/Minute)
- Austria : 0820-400675 ( € 0,12/Minute)
|
| Middle East
(Dubai, UAE) |
| Tel. |
+971 (0)4 359
2323 |
| E-mail |
callcenterME@humaxdigital.com
|
| Opening
Time |
Local Time in
Dubai (GMT+4)
9:00 - 20:00 (Saturday - Thursday, close on Friday)
|
| Support
Language |
English/Arabic
|
|
A variety of information - such as a troubleshooting
guide, software upgrades and product support guide
- is available from the HUMAX web sites and call centers
(Hotline).
If you experience any problem, your local dealer
is the ideal first point of contact.
Providing fast feedback and the essential firmwares
is the cornerstone of our service philosophy. While
hardware is part of HUMAX technology, we boast the latest,
the very best software for our users.
Users can download the latest version via the Internet
and other means with ease and comfort. They can access
our website or simply contact their nearest HUMAX retailer
for assistance.
With software readily available through upload, end-users
can always use the most recent version.
|
